What Will Your Patient Experience Look Like?

Many wonder what being a patient at the Engage Clinic is like? How do we go about becoming a patient?

First of all, you will contact us. You may call but since we are all volunteers calling us is not always the most efficient way because the office is only staffed part time. But if you do call, leave a message with your name and number and we will call back.

Many nowadays make first contact by emailing us through this site, filling out the patient request form on the website, or by private messaging us on our Face Book page. There are multiple staff connected to those and can usually get back to you much faster.

We are only limited by the number of volunteers we currently have. There may be waiting lists to become a patient sometimes, but if there are we will make a space for you as soon as one becomes available.

We will also need to verify your income. Some of our suppliers are so generous, but they want to make sure their support is going to the people who truly need it, so they require we keep a record for them to occasionally inspect. You can take a picture of a pay stub or other verification with your phone and send it, with the patient's name in the subject securely to engagefreeclinic@gmail.com .

As a patient, you will be given an initial exam. The provider will visit with you to understand your history. They may order lab tests. Those will be scheduled at the clinic, and then you will meet back with the provider to discuss whether a prescription or other treatment is warranted. They will then have you return for followups and annual checkups as needed.

You will probably speak with a social worker during your visit. You will also have chances to interact with ministry people. We make this available in case there are other things we can do for you. We want to help.

We only provide primary care at this time. We are building a referal base and with some issues we may try to get you a referral to a specialist, although we have no control over whether they accept you or not.

The pharmacy is open most of the times when the clinic is operating. This is when you can come in, no appointment needed, to get any refills that may be due. Prescriptions can only be given to you by the pharmicist. Only a liscensed pharmacist can open the pharmacy (by law) so medications cannot be picked up at any other time other than when it is operating.

The Engage Clinic does not prescribe or dispense or stock any narcotics of any kind. We are not approved to.

Our workers are all volunteers who work and then come to serve at the clinic. Problem patients will be discontinued immediately by the director. Please be nice...we want to help!

Appointments are very hard to come by sometimes. Don't miss them! If something does happen, contact us as soon as possible. We understand emergencies happen sometimes, but multiple missed appointments will trigger a review of discontinuation by the director. We have too many patients and our providers time is too valuable to have empty slots during a clinic.

Lastly, if you have any questions or comments, please contact me at engagefreeclinic@gmail.com 

Frank Kelly, Director

 

 
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